What is Broadway Passport?  Are you a Ticket Broker?

Broadway Concierge Group is a theater marketing and production company launched in 2014 to connect the theater industry with tourist-consumers desiring comprehensive listings, news, reviews, interviews, video content and discount ticket offers. The Broadway Passport and BroadwayPassport.com are a members-only extension of Broadway Concierge Group designed to provide theatergoers with exclusive opportunities to attend theater and live performances at complimentary and deeply discounted pricing. Broadway Passport and BroadwayPassport.com are wholly owned subsidiaries of Broadway Passport, Inc.

No. Ticket brokers buy blocks for tickets and hold those tickets in inventory, then re-sell them to individual customers at premium (market) prices. Our Service does not purchase tickets in advance, but contacts the online box office in order to purchase tickets on a subscriber’s behalf at a predetermined discount as negotiated with a producer, theater, or venue.

How much is membership?

Membership plans start at $18 per year with a $5 Account Activation fee. Most shows are either heavily discounted or complimentary with a small service charge per ticket (usually $6.00.) That means you can see live performances throughout the year at a price that’s well below that of a single movie ticket!

Who is eligible to join Broadway Passport?

Any person who is not currently employed by or working as a ticket broker may join Broadway Passport by paying a membership fee and activating their online account.

How do I change or update my primary address?

Unfortunately, members are not able to change their primary address online. To change your primary address, please send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. stating your name, member ID or email address and the new primary address. Please note: you should ONLY send this email from the email account you have associated with your Broadway Passport account. Running into issues? Just give us a call. We will see what we can do.

How do I renew a membership, and when does the membership expire?

Membership with Broadway Passport is for one calendar year. As your membership expiration date approaches, you will receive a series of email reminders and a renewal notice will display when you log in at BroadwayPassport.com.

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What does my membership get me?

Membership in Broadway Passport entitles you to reserve tickets to any of the shows listed at special member prices for as long as supplies last. You choose the date and time from the available list, and with a few clicks, your reservation will be made and your seats will be waiting for you. It’s that easy. (Be sure to follow any specific instructions for the theater or venue. These instructions will on your confirmation.)  Please note that for EVERY order, tickets are ONLY available to members and their guest.  In most cases, the member will be required to present a photo ID on the day of their performance to retrieve the tickets.

Ordering Tickets

How do I order Broadway Passport member tickets?

  1. Login at www.broadwaypassport.com/my-account for a list of all current ticket offers. Click on your personalized show list to reveal more information and available dates and times. Please note that the show list looks similar for different passport levels, but the end pricing is different. Silver, Gold and Group Passport members have more entertainment and ancillary benefits than Basic Members.
  2. After you have chosen the dates and number of tickets that you wish to purchase, you can add those tickets to your shopping cart and continue shopping or checkout.
  3. When you choose to check out, you will be presented with a page showing the orders you have placed in your shopping cart. Decide now if you really wish to purchase the tickets you have chosen. If there is a performance you do not wish to buy. Please click "delete" or the to remove that order from you cart.
  4. Next, check to see if your mailing and billing addresses are correct. 
  5. Then enter a credit card account number (Visa, MasterCard, or American Express), a correct expiration date and your CVV number. If you are using a Visa or Mastercard, your CVV is the last three digits on the back of your credit card. If you are using an American Express Card, your 4-digit CVV is printed on the front of your card above your account number. If you are unable to locate your CVV, please contact your issuing bank for assistance.
  6. Next, read the conditions and enter your initials into the designated box to confirm that you have read and understand the terms. Place a check in the box located at the left of each individual item in your shopping cart.
  7. Once again: REVIEW YOUR ORDER! Then click "submit order."
  8. The next page you see will be your receipt and confirmation. PRINT IT OUT for your records.

All orders will be retrieved at our office on the day of the performance located at 318 W 53rd St, New York, NY 10019 between the hours of 12pm and 7pm. Make sure that if you are seeing a matinee that you are in time to pick up your tickets!

The absence of a confirmation page or an email confirmation indicates that something has gone wrong, and your order may not have gone through. If you are unsure, you can always click "order history" and see if the order you just placed is listed. If it is not, your order did not go through and you should try again. Alternatively, we are always happy to check over the phone at 212.665.3281.

How many tickets can I purchase with my account?

Basic and Silver Passport members can purchase up to two (2) tickets per performance. Gold Passport members and Group Passport members may purchase up to 6 tickets per performance with some exceptions for special events and special invitations according to availability.

Does Broadway Passport accept phone orders?

Yes. Phone orders are accepted between the hours of 8am and 7pm Eastern Standard time. Please understand that all orders MUST be processed at least 5 days in advance of the purchase date.

Can I change something on my order/cancel my order/get an exchange or refund?

Sorry, orders cannot be changed or canceled once they are processed. All orders are final, and there are no exchanges or refunds. Also, please understand that Broadway passport is not responsible for changes in casting and cannot refund in such situations. Refunds are only issued if a performance is cancelled without being rescheduled.  For special events, you may cancel your order up to 9 days prior to the performance, and you may choose to receive tickets to a later performance or a gift certificate, but again, there will be no refunds.

How do I know my order was placed successfully and that I have tickets to the performance?

You can always verify whether an order was completed by clicking on the "order history" link at the top of your Account screen. All Order Invoices are placed in your Order History within 24 hours of placing the order. This link takes you to a page that lists all of the shows you've ordered in chronological order.

Please note that the "order history" page is updated within 24 hours of the time a new order is completed. If an order does not appear in the "order history" page within 24 hours, it simply means the transaction was not fully completed, and tickets were NOT purchased for this performance.

If I want to pay cash instead of using a credit card, how can I order tickets?

Broadway Passport is only able to accept cash payments at our office between the hours of 12pm and 7pm at least 5 days in advance of the performance you wish to order.

Can someone buy tickets for a performance even though the date is not listed anymore on the Broadway Passport menu of current offerings?

If a performance is no longer listed, this means there are no more tickets available for that performance. However, please check the listings regularly, as we sometimes receive additional ticket allocations.

How far in advance can I order tickets online?

Tickets can be purchased for the performance date listed, and the dates can be as many as 26 weeks in advance. If there is a performance you would like to attend, it is recommended that you purchase tickets as soon as possible.

Can I reserve the choices I select and come back later and find them?

Ticket choices are held in the shopping cart for 10 minutes. If the tickets are not purchased within 10 minutes, they are released back in to the pool for other members to purchase.

How often is the list of current offerings updated?

The list of current offerings changes instantly throughout the day. Log in regularly to check for new performances and dates - shows can sell out quickly!

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Ticketing

When are my tickets mailed?

Tickets are never sent via mail. All Broadway tickets are picked up at the Broadway Passport office at 318 W 53rd St, New York, NY 10019.

For off Broadway and off off Broadway orders placed online, please check the “order history” link to besure that your order has been completed. Tickets will be emailed to you at least 24 hours prior to the performance.  Often, they will arrive the day prior to your performance.  Please note that at this point, E-Tickets are not available for Broadway Shows.  E-Tickets ARE often available for Off-Broadway, off Off-Broadway, Sports, and Concerts.

Why is the price printed on my tickets different from what I paid Broadway Passport?

The price noted on your ticket will never be the same as the amount you paid to Broadway Passport. The price reflects what Broadway Passport pays the box office for each ticket. Sometimes the price on your ticket is higher because Broadway Passport is paying an additional amount in subsidy to help new theatre or dance productions to get off to a strong start. In addition to the $4 to $6 handling charge on each order, Broadway Passport sometimes receives a consideration on the ticket price or price break from the theater for each ticket to help fund our many education and accessibility programs. 

I've misplaced my tickets. Can I get replacement tickets?

No. Unfortunately, Broadway Passport cannot replace tickets that are lost or misplaced, and we do NOT keep records of seat locations.

When can I pick up my will call tickets?

Broadway Passport's will call tickets may be picked up at the venue 30 minutes before curtain time on the day of the performance only. Tickets may not be picked up at any other time.  Please note that will call tickets are RARELY an option for Broadway Shows.

Can I use the payment originally intended for a canceled performance and apply it to another?

Yes, Broadway Passport can take a payment originally intended for a canceled performance and apply it to another performance.  A form must be executed and sent back with your signature providing consent for this change.

What is Broadway Passport's refund policy?

If you have tickets for a canceled or closed show, Broadway Passport will automatically refund your money in its entirety. Refunds are processed as we are notified of a canceled performance. Always check your email for last-minute updates before attending a performance.  Also, Broadway Passport is not responsible for changes in casting and cannot refund in such situations. Refunds are only issued if an event is cancelled and is not rescheduled. All requests for refunds must be made in writing. Letters should be addressed to:

Broadway Passport
ATTN: REFUNDS
318 W 53rd St
New York, NY 10019

Will Broadway Passport notify members in advance of cancellation?

If we are aware in advance of cancellations, closings or cutbacks, Broadway Passport's policy is to email everyone who purchased tickets online to advise them about the change. Please note: Because Broadway Passport tickets are at a discounted price, theatres reserve the right to cut back or cancel. Because of this, Broadway Passport cannot guarantee tickets and has no other choice but to offer a full refund. However, if another date for a performance you wish to see is available, you may reorder.

Where are is the Broadway Passport office located?

Broadway Passport is located at 318 W 53rd St, New York, NY 10019

Can I get online tickets for the current day?

At 7pm EST, all sales close for performances 5 days in the future.  Tickets can only be purchased at least 5 days or more in the future online or over the phone.  Tickets for the same day or within 5 days of the performance may be purchased at the Broadway Passport office from 10am to 4pm in cash.

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Seating

Will my seats be together?

If you have ordered 2 seats, they will be together. If you have ordered more than 2 seats, it may be that your seats are spread out 2 and 2 together. With the exception of special events, we make it a priority to never leave a person "odd man out" from a group.

Can I make special seating arrangements?

Broadway Passport regrets that we are unable to guarantee seating requests. If you are differently abled and require a seating consideration, you may be eligible for Disabled Seating directly from the theater.

Can I find out where my seats are before I buy them?

Our discounted tickets are always offered for seating anywhere in the theatre (unless specifically noted otherwise).  Because we do not know in advance what seat locations we will receive for any given performance we cannot provide the location of your seats until you pick up your tickets on the date of the performance.  Since our discounted tickets are always offered for seating anywhere in the theatre, we cannot honor any requests for special seating. Please bear in mind that many theatres have a mezzanine or balcony but no elevator. Exchanges at the theatre for different locations (downstairs, on the aisle, in the center, etc.) are simply not possible; the box office and house staff will not accommodate such requests.

If you are unable to negotiate stairs, it is our suggestion that you see the theater or venue directly for your seating needs.


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Broadway Passport Gift Certificates & Gift Memberships

How can I purchase Broadway Passport gift certificates?

Broadway Passport gift certificates may be purchased in three ways:

  • At the Broadway Passport Office during normal hours of operation (cash or travelers checks only)
  • Online at Broadway Passport's website (MasterCard/Visa/American Express)
  • By calling 212-665-3281 (MasterCard/Visa/American Express)


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Online Security

Is it safe to enter my credit card information on your website?

We are dedicated to the privacy of our customer's information and employ 128-bit Secure Socket Layers (SSL) encryption. SSL is the industry standard and among the best software available to ensure secure commerce transactions. SSL is used to encrypt all of your personal information. This includes your name, address and credit card number. The process of encryption converts your personal information into bits of code that can be securely transmitted over the Internet.

You will know you are on a secure page when you see the following:

  • The picture of the lock in your status bar
  • https:// in the beginning of your address bar

How can I tell if my browser supports SSL?

Most newer browsers are capable of supporting the SSL protocol and will automatically detect the presence of this protocol and convert to secure mode, which is indicated by the presence of either an unbroken yellow key or a closed yellow lock in the browser's status bar. Please note that older browsers do not support 128-bit SSL encryption, and therefore cannot be used to purchase tickets online through Broadway Passport.

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Website and Technical

I am having difficulties accessing your website. What should I do?

If you are having trouble accessing the Broadway Passport website, please email the following information to This email address is being protected from spambots. You need JavaScript enabled to view it.:

 

  • What type of computer are you using?
  • What operating system?
  • What browser?
  • What version of the browser are you using?
  • What exactly is happening and when?
  • If you are reporting a broken link, where is it and what is it linking to? What exactly did the error message you received say?

Also, feel free to call us at (212) 665-3281. We are always happy to help over the phone between the hours of 8am and 7pm daily.

 

I cannot remember my password. How do I retrieve it?

You can reset your password on the Broadway Passport website. If you would simply like us to look up your account number for you, please send your inquiry to This email address is being protected from spambots. You need JavaScript enabled to view it.. Be sure to include your full name, address, telephone number and email address.

I have tried to renew my membership, but the page is unavailable.

If this page is unavailable, please contact customer service at This email address is being protected from spambots. You need JavaScript enabled to view it..

Why is my confirmation email blank?

Usually this should not happen. However, some members who have Hotmail accounts may experience this problem. By default, email receipts for online purchases are HTML-capable, allowing email clients to display your email receipt in the same familiar format as our website. For email clients that are incapable of displaying HTML, a plain-text version is included, but it may not be visible if viewed by an online email client through an Internet browser.

What browser(s) does the Broadway Passport website support?

The newest version of the following browsers have all been tested with our website.

  • Google Chrome
  • Internet Explorer
  • Firefox
  • Safari

If the Broadway Passport website is displaying oddly or showing outdated information, clearing your browser's cache can help. How do I clear my browser's cache?

To Clear Your AOL 9.0 Browser Cache
From the horizontal toolbar at the top of your screen, click on "Settings."
A box appears called "Settings: Essentials."
Click on "Internet [Web] Options." A new window will launch called "AOL Internet Properties."
Click on the "General" tab.
Under "Temporary Internet Files" click on the "Settings" button.
On the "Settings" page, make sure "Every visit to the page" is selected.
Click "OK."
When you return to the '"General" tab, click on "Delete Files" to clear the cache.
Click "OK."

To Clear Your Internet Explorer Cache (Windows)
In the browser, click "Tools" on the menu bar.
Choose "Internet Options."
On the "General" tab, click "Clear History."
When it asks "Delete all items in your History folder?" click "OK."

To Clear Your Internet Explorer Cache (Mac OS X)
Open the Explorer menu and select "Preferences."
Find the section labeled "Web Browser" and click on "Advanced."
Find the section labeled "Cache" and click on the "Empty Now" button.

To Clear Your Netscape Cache
Launch Netscape.
In the browser, click  "Edit" on the menu bar.
Choose "Preferences."
Click on the plus sign (+) by "Advanced" and choose "Cache."
Click "Clear Memory Cache" and then click "OK."
Click "Clear Disk Cache" and then click "OK."
Click "OK."

To Clear Your Mozilla Firefox Cache (Windows)
In the browser, click "Tools" on the menu bar.
Choose "Options."
Select "Privacy."
Choose "Cache."
Choose "Clear."

To Clear Your Mozilla Firefox Cache (Mac OS X)
Open the Firefox menu and select "Preferences."
Click on the "Privacy" tab.
Find the line labeled "Cache" and click on the "Clear" button.

Enabling cookies allows the Broadway Passport website to work best. How do I turn on cookies in my browser?

Make sure your computer is set to accept cookies before you try to make a purchase. Make sure nothing is preventing your browser from accepting cookies such as an antivirus programs or a pop-up blocker.

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General Information

Will I receive a Broadway Passport membership card?

Yes.  Your Broadway Passport membership card will be mailed to your Billing Address between 45 and 60 days after you purchase your membership.  YOU DO NOT NEED YOUR CARD to use your membership on our website.  You simply need your login details. 

The show I ordered tickets for has closed or the performance was cancelled. What should I do?

If you have tickets for a cancelled or closed show, Broadway Passport will automatically refund your money and credit your account (less the handling charge). When possible, we make every effort to process refunds prior to the cancelled or closing date of a performance. Always check your email for last minute updates.

Where can I locate the CVV/security code on my credit card?

The CVV (Credit Card Validation Value) number or security code is the three-digit number on the back of your MasterCard of Visa. On American Express cards, it is the four-digit number on the front of the card, just above the account number. This is an added safeguard against fraud.

Why do I always have to enter my credit card information?

For added security, the Broadway Passport website does not store credit card information. Please enter the account number of the credit card you wish to use each time you place an order.

The security code is worn away from my credit card.  What should I do?

Please contact the company that issued the card.

The date I would like to attend a show is not available.

Broadway Passport is only able to offer discount tickets that each individual show makes available to us. The dates, times and quantities are sometimes very limited, and this can be reflected in what you see in Broadway Passport's online offers. Broadway Passport always strives to offer the greatest range of performance times possible, and we encourage you to check back periodically for new dates and shows.

I've lost my confirmation number. Will I still be able to see the show?

Most box offices require that you (the Broadway Passport member) be present, showing a matching photo ID along with your printed tickets for tickets that are being taken at Will Call.  For most shows, however, you will retrieve your tickets from our offices at 318 W 53rd St, New York, NY 10019 and will simply need a Government Issued Photo ID.

How may I determine what ticket purchases I have made prior to 180 days ago?

To determine what you purchased prior to 180 days ago, you will need to contact customer support at This email address is being protected from spambots. You need JavaScript enabled to view it.

I can't find the information I need here. What should I do?

If you've read this entire page carefully and still need more clarification, please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it.. If you've purchased tickets, be sure to send us your full name, your member ID number and the show about which you are inquiring.  Also, feel free to give us a call at +1.212.665.3281.

How do I change my password?

It is easy to change your password online.

How do I delete shows from my shopping cart?

If there’s a performance that you do not wish to buy, click the "delete" link in your shopping cart to remove that order from your cart.

How do I print a copy of my confirmation?

You can access your online receipt for any order placed in the last 180 days by logging in clicking "order history." You can click on any previous order and print the confirmation page as your receipt

How do I change my email address?

To change your email address, please log in at broadwaypassport.com/my-account Click "My Membership" from the menu bar and select "Edit" next to the email address.

How do I change my billing address?

To update or change your billing and shipping address, please login at broadwaypassport.com/my-account . Click "My Membership" from the menu bar and select "Edit" next to the address you wish to change.

How do I re-subscribe to a mailing list (i.e. Broadway Passport News)?

If a member unsubscribes from our email blasts, by law we cannot add your email address back to our list. 

How do I contact Broadway Passport?

You may contact us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at +1.212.665.3281.

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